tag:blogger.com,1999:blog-6775781.post7182320933976685851..comments2024-01-29T22:15:00.519-05:00Comments on Mod-Blog: Why I'm Hating AT&TWardhttp://www.blogger.com/profile/03233407619762435670noreply@blogger.comBlogger8125tag:blogger.com,1999:blog-6775781.post-54490597732260674502008-01-16T00:24:00.000-05:002008-01-16T00:24:00.000-05:00Suricou, welcome! Thanks for your informative pos...Suricou, welcome! Thanks for your informative post. I just posted the resolution. If AT&T worked as you and I both think it should (techs being able to talk to each other, getting rid of burocratic overhead), I have no doubt that AT&T would be able to reform its reputation.quizwedgehttps://www.blogger.com/profile/03235969771583962280noreply@blogger.comtag:blogger.com,1999:blog-6775781.post-39850569536744446742008-01-15T19:27:00.000-05:002008-01-15T19:27:00.000-05:00I work in networking (Or did, I was on a fixed-ter...I work in networking (Or did, I was on a fixed-term contract and it ended at the end of december). I know a bit about the internals of DSL. The root technical changes needed are, in essence, trivial. If your address change were being handed by one individual with a knowledge of the network and all the keys and passwords, the transfer process would take... oh, five or ten minutes.<BR/><BR/>Every second on top of that ten minutes is pure burocratic overhead - a sign of a poorly-designed ticketing and queueing system.<BR/><BR/>They mention keeping your number is a problem. That probably means you are on a different exchange. Routing between exchanges isn't at all difficult, but it does require that a small change is made at each end... simutainously. It takes inter-staff coordination. And I suspect that AT&T has been set up in such a way that the staff never communicate directly, they only exchange tickets and work requests. Thus its not possible for technician A to call B and say 'Customer wants to move, could you quickly add that line to the VC table and link it onto the backbone?' instead A has to file a ticket that enters the queue to be send to the other exchance to enter the queue for technician attention... and if anything goes wrong, it has to go back the same way.Suricou Ravenhttps://www.blogger.com/profile/00322441818160817387noreply@blogger.comtag:blogger.com,1999:blog-6775781.post-19787021666412598372008-01-13T02:11:00.000-05:002008-01-13T02:11:00.000-05:00I moved a couple miles away, so I should be in the...I moved a couple miles away, so I should be in the same system... they've told me that keeping my number is part of the problem and that the fact that there hasn't been DSL set up in our new place before is another part of the problem. That and their incompetence.quizwedgehttps://www.blogger.com/profile/03235969771583962280noreply@blogger.comtag:blogger.com,1999:blog-6775781.post-67492538287866044592008-01-12T20:59:00.000-05:002008-01-12T20:59:00.000-05:00Check out the link that I left. From what my othe...Check out the link that I left. From what my other friend learned, AT&T looks like a monolith but is actually a series of interconnected fiefdoms. If you move within one unit, few problems are seen. But when you move between fiefdoms, it is a nightmare because each unit has its own computer systems and they don't all talk cleanly.Nomadhttps://www.blogger.com/profile/10419122266777226774noreply@blogger.comtag:blogger.com,1999:blog-6775781.post-28878613595667952682008-01-12T11:54:00.000-05:002008-01-12T11:54:00.000-05:00Funny, when I did the switch (which didn't involve...Funny, when I did the switch (which didn't involve keeping the same phone number, we moved to far) I had no trouble. It was maybe a day or so. I did have an issue with connecting, but it turned out to be a problem with my jack...<BR/><BR/>I definitely feel for you. Keep us up to date on what happens..."Nick"https://www.blogger.com/profile/06155986199115437170noreply@blogger.comtag:blogger.com,1999:blog-6775781.post-67104319293165998922008-01-12T10:14:00.000-05:002008-01-12T10:14:00.000-05:00at my old job we had at&t dsl service. the bigges...at my old job we had at&t dsl service. the biggest problem for us was that whenever there was a problem you had to go through att who would then allow you to talk with the subcontractor that actually manages the dsl. very inefficient. <BR/><BR/>i hope that everything gets worked out asap for you wedge.Seanhttps://www.blogger.com/profile/15343760684164879351noreply@blogger.comtag:blogger.com,1999:blog-6775781.post-32923096094959291552008-01-11T20:37:00.000-05:002008-01-11T20:37:00.000-05:00I really do feel for you. Ever since AT&T bought ...I really do feel for you. Ever since AT&T bought Cingular, it has gone from the best phone service to the absolute worst.Wardhttps://www.blogger.com/profile/03233407619762435670noreply@blogger.comtag:blogger.com,1999:blog-6775781.post-57842584723284296702008-01-11T16:40:00.000-05:002008-01-11T16:40:00.000-05:00You may find interesting. You are not alone with...You may find <A HREF="http://www.kerrywong.com/2007/11/02/i-was-not-alone" REL="nofollow"/> interesting. You are not alone with having AT&T DSL issues.Nomadhttps://www.blogger.com/profile/10419122266777226774noreply@blogger.com