...about the broken guitar in the video posted earlier. They have contacted the songwriter and are setting up a call "to resolve the matter." Apparently, customer service is CENTRAL to Unite Airlines... if and and only if you embarrass them on YouTube and Twitter.
Lesson learned - don't underestimate the power of song and the blogsphere.
Wednesday, July 08, 2009
Suddenly, United Airline is very concerned...
Posted by Nomad at 3:05 PM
Labels: customerservice, guitar, oops, revenge, unitedairlines
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1 comment:
That is ok, Obama will soon take over the airlines too and then we will have CHANGE... in our pockets instead of dollars.
http://www.pddnet.com/news-ap-fears-obama-to-take-over-airline-hospitality-indu-061309/
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