Thursday, December 24, 2009

Cool Tools: Fonolo gets you to a human being

This looks like a very interesting tool for those caught in the web of automated phone lines. It is web service that maps out the call trees for "popular" customer service lines, and gives you a chance to jump directly to a live person. I could see this saving me hours of touch-tone foolishness!

1 comment:

Sam said...

Fonolo is pretty cool. I was looking for a service that would also wait on hold for me and I found . It's still in beta but I requested and got an invite. Pretty sweet -- it saved me 10 minutes when I called the cable company today.