Suddenly, United Airline is very concerned...

...about the broken guitar in the video posted earlier. They have contacted the songwriter and are setting up a call "to resolve the matter." Apparently, customer service is CENTRAL to Unite Airlines... if and and only if you embarrass them on YouTube and Twitter.

Lesson learned - don't underestimate the power of song and the blogsphere.

Never tick off a songwriter

Because when all is said and done, they might just produce a music video that is published all around the Blogsphere. And you probably deserve the bad publicity.